RETURNS

RETURN CONDITIONS

Should we receive an item back that doesn’t meet the return conditions below, unfortunately we cannot accept the return. We will charge shipping costs again to send the item back to you.

- The return shipping costs are for the customer.

- The order must be returned in the original packaging.

- The item must not be used or damaged.

- Orders outside the 14-day return period will not be accepted.

You may return your order at your own expense and in the original packaging within 14 days, provided it meets our return conditions. Contact us through our contact page.

Please note: in case of returns, a product received free of charge must also be returned. If this is not the case, the sales value of this product will be charged.

Only products purchased on the moulatti.com website can be returned to MOULATTI for a refund. Products purchased somewhere else, must be returned to their original point of purchase.

Please retain your postal receipt until you are certain your parcel has been safely received by MOULATTI. We may need to see this if we fail to receive your package.

You can always email us if you have any other questions at info@moulatti.com.